Refund policy.

We want you to be completely happy with your purchase from Cloud Shape Interpreting. If something is not right, we are here to help.

Trading-Card Products — All Sales Final

All sales of trading-card products are final.This covers sealed product, single cards, and graded slabs. We do not accept returns or exchanges for buyer’s remorse, perceived pull rates, change of mind, a grade you disagree with, or product opened after delivery.

The only exceptionis an order that arrives damaged, defective, or incorrect. If that happens, contact us within 7 days of delivery with photos — see “Damaged or Defective Items” below. That exception is not waived by this section, and it applies to every category.

This final-sale policy applies to all trading-card items sold on cloudshapeinterpreting.com, including (but not limited to) booster packs, blisters, tins, Elite Trainer Boxes, collection boxes, bundle products, single cards, and professionally graded slabs.

A note on grading.Graded slabs are certified by an independent grading company (CGC, PSA, BGS and similar), and the grade on the label is the grade we sell. We photograph every slab and the cert number is printed on the holder, so you can verify it on the grader’s own site before you buy. Because the grade is independently certified and verifiable in advance, we do not accept returns based on disagreement with the assigned grade.

A note on marketplace purchases.This policy governs orders placed on cloudshapeinterpreting.com. Purchases made through a marketplace (eBay, TCGplayer, Whatnot, TikTok Shop) are additionally covered by that marketplace’s own buyer-protection program, which takes precedence over this policy for those orders.

Damaged or Defective Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We will send a replacement at no additional cost or, if a replacement is unavailable, refund the affected item. Please include photos of the issue and the original packaging when contacting us so we can resolve it as quickly as possible.

For sealed trading-card products, the damage exception applies only to damage clearly attributable to shipping or manufacturer defect (e.g., crushed tin, torn shrink-wrap on arrival). It does not cover the contents of sealed product once opened.

How to Initiate a Return

To start a return, please reach out to us through our contact page with your order number and reason for the return. We will respond with return instructions and a shipping address. Please do not send items back without first contacting us.

Refund Processing

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

Whatnot Purchases

Purchases made on our Whatnot live shows are governed by Whatnot’s marketplace terms and buyer-protection process — please use Whatnot’s dispute resolution for those orders. The same is true of eBay, TCGplayer and TikTok Shop orders, each of which carries its own buyer protection.

Questions?

If you have any questions about returns or refunds, please contact us. We are happy to help.